Help Center
How can we help?
Search the answers, or browse by category. If it isn't here, we reply to email within one business day.
Getting started
Creating an account, verifying your email and starting your first lesson.
Credits & billing
The free trial, the Starter plan, credit top-ups and managing your subscription.
During a lesson
Asking questions, using your voice, attaching a photo, quizzes and exports.
Library & Study Spaces
Lesson history, pinned lessons, public replay links and PDF materials.
Account & settings
Region, education level, tutor voice, board colours, passwords and your data.
Troubleshooting
Audio, microphone, connection and payment problems.
Most asked
Start with these
- Activate your free trialNew accounts start with a 7-day Starter trial. Payment details are needed to activate it.
- How credits workWhat credits pay for, what they don't, and how usage is calculated.
- Ask a question during a lessonRaise your hand at any point. The tutor pauses, answers on the board, then carries on.
- Manage or cancel your subscriptionUpdate your card, download invoices or cancel from the billing portal.
- The tutor's voice isn't playingUsually the browser blocked autoplay or the tab is muted.
Still stuck?
If a lesson went wrong, use Report a bug from the lesson menu so we get the details automatically. Otherwise, write to us.