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Troubleshooting

The tutor's voice isn't playing

Usually the browser blocked autoplay or the tab is muted.

  1. 1Check the tab and device are not muted, and the volume is up.
  2. 2Press play on the lesson. Browsers often block sound until you interact with the page.
  3. 3If the audio stalls or takes too long to start, press pause then play. The lesson picks up from the current step.
  4. 4Try another browser. Current versions of Chrome, Edge, Safari and Firefox are supported.
  5. 5Still nothing? Use Report a bug in the lesson menu so we get the lesson details with your message.

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